About us

  • Karmen has worked in the disability sector for over 14 years and brings personal lived experience to her role. With a deep understanding of the challenges that families and individuals face in navigating the NDIS, Karmen is passionate about helping clients make the most of their funding and achieve meaningful outcomes. Her empathetic approach and commitment to client-centered care allow her to connect with participants and their support networks, making a positive impact on their NDIS journey.

    Contact:
    Director & Support Coordinator
    Email: karmen@helixsupport.com
    Phone: 0466 237 955

  • Justine brings over 16 years of experience in the disability sector. Having made the transition to Support Coordination, Justine is deeply committed to assisting people on their NDIS journeys. With personal and professional insight into the challenges faced by participants, she offers a unique understanding and empathetic approach to helping clients navigate their support plans.

    Contact:
    Support Coordinator
    Email: justine@helixsupport.com
    Phone: 0466 260 949

  • With nearly 17 years in the disability sector, Melanie Beagley brings extensive experience to her role at Helix Support Services. She excels in facilitating and managing support plans tailored to individual needs.

    Melanie’s proven success in the disability sector has resulted in high client satisfaction through her passion for client advocacy and case management, allowing her to enhance the strong relationships with both clients and stakeholders.

    Melanie applies her strategic approach to coordinate services seamlessly and proactively address challenges to achieve positive outcomes for clients and providers. Her commitment to high standards and client-centered care underscores her valuable contribution to the team at Helix Support Services. 

    Contact:
    Support Coordinator
    Email: mel@helixsupport.com
    Phone: 0481 111 651

  • With over a decade of experience in the health sector and a strong personal understanding of disability support through her lived experience caring for a family member and navigating the NDIS firsthand. This combination of professional knowledge and real-world insight allows Mel to genuinely understand the challenges individuals and families face.

    Mel is known for her gentle, caring, and kind nature. She approaches her work with compassion, patience, and a strong commitment to person-centred support, ensuring people feel heard, respected, and supported every step of the way.

    Contact:
    Support Coordinator
    Email: melanie@helixsupport.com
    Phone: 0423 858 283

At Helix Support Services, we understand the value of compassionate, client-centered, and dependable support. Our mission is to provide exceptional support coordination services to NDIS participants.

 Our dedicated team, consisting of Karmen, Justine Foster, Melanie Beagley and Mel Faulkner serves participants across Newcastle, Lake Macquarie, Maitland, Port Stephens, the Central Coast. We are committed to delivering personalised, holistic care that empowers our clients to achieve their goals.

At Helix Support Services, we put our clients at the center of everything we do. Our experienced team works closely with each individual to develop a customised support plan, making the NDIS journey as seamless as possible.

 If you’re looking for a support service that truly cares and puts you first, contact Helix Support.